Postage Rates
UK: 2nd class Royal Mail £5.00
Europe: Delivery by Fedex at a flat-rate fee of £25. Due to new rules from the EU which came into force on 1 July 2026, you may be required to pay import duty on goods less than 150 euros in value.
USA : Standard Air £20.00; with tracking £25.00
Rest of the World: Standard Air £19.00; with tracking £24.00
Postal rates are based on Standard Second Class Royal Mail services for UK mail. We use Royal Mail airmail for orders to Rest of the World but Fedex for European mail.
Payments
All payments will be taken in pound £ sterling.
Payments are taken at the time of order. Any items not available will be refunded.
Your credit card company will convert the payment into your local currency at their exchange rate.
Processing Orders
Under normal circumstances we aim to process your order within 7-14 days. Please be assured your order will be processed as soon as possible. However as a sole trader and working only part-time, in busy periods there may be an extended period of time before your order is despatched. Please do not hesitate to contact me by email if you are at all concerned. I aim to notify each customer that their package has been despatched. Please allow up to 21 days for delivery from that point. If your order has not arrived within this time please contact me either by email: [email protected] or telephone on 07413403154
Cancellation of orders
A full refund will be made in the event of a cancellation of an order providing this is done before your order has been despatched. Cancellations after despatch will require you to return the goods to us at your cost and we will only refund the cost of the goods.
Returns and Replacements
A customer may return goods within 14 working days of receipt for a full refund less shipping costs.
The customer is responsible for the costs incurred in returning the goods, except in cases of faulty, damaged or wrongly supplied goods. The goods must be returned in the condition in which they were first supplied. Please include a covering letter explaining the reason for the goods being returned and your full name and address. The customer will be refunded as soon as possible upon receipt of returned goods.
Missing goods, damaged goods or any other disputes should be reported either by email or by telephone within 7 working days of receipt. We will endeavour to correct faults and replace where possible, however the goods may be returned for a full refund (including postage).